Customer Support

Need help with an order or have general questions?

Scroll Down

FAQ

Why was my order rejected?

From time to time an order may be rejected by the restaurant. Typically this is due to an item not being available or other operational issues.

My order was rejected, why is a charge still showing?

When placing an order your card is pre authourized for the amount in the cart. When an order is rejected the pre-authourization will automatically cancel. You may temporarily see this on your statement as a pending charge.

A restaurant is opened but I can't order online.

Availability of online ordering may differ from a restaurants regular hours of operation. We recommend contacting a restaurant directly for their regular hours of operation.

I want to leave a tip when I checkout, who gets it?

Delivery drivers get 100% of tips, and they really appreciate it! Some restaurants will add an option to tip staff which will be clearly displayed when adding items to the cart.

Need some help with an existing or past order? Start a live chat with us below.